Last updated: June 23, 2026

Consumers purchasing from Blenco AB are protected under Swedish and EU consumer law, including the Distance and Off‑Premises Contracts Act, the Consumer Sales Act, and the Consumer Services Act. The following terms describe how returns, withdrawals, complaints, and refunds are handled.

Right of Withdrawal

Consumers have a 14‑day right of withdrawal starting the day after the product is received, as required by Swedish and EU law. During this period, the customer may examine the product to determine its nature and function, but may not use it.

If the product has been handled more than necessary, Blenco AB may deduct an amount corresponding to the product’s reduced value, in accordance with Consumer Agency's guidelines.

The customer is responsible for the cost of return shipping unless otherwise agreed.

Withdrawal Button (EU Directive 2023/2673)

Customers purchasing from within the EU have access to a Withdrawal Button on our website, allowing them to submit a withdrawal request within the 14‑day cooling‑off period. The button requires the customer to provide their name and order number, and a confirmation email is automatically sent once the request is submitted.Please note that the Withdrawal Button applies only to products that are eligible for the statutory right of withdrawal. Special‑order items and other legally exempt products cannot be withdrawn using this feature.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Special‑order items purchased specifically for the customer
• Custom‑made or modified products
• Electrical components with broken seals or signs of installation
• Installed or used parts
• Services that have been fully performed with the customer’s explicit consent

Orders for these products are considered binding once confirmed and cannot be cancelled, returned, or refunded.

These exceptions follow the legal exemptions in Distance and Off‑Premises Contracts Act.

Blenco AB reserves the right to require full or partial prepayment for Special Orders and custom-built products.

Special‑order items are binding at the time of purchase and cannot be cancelled through the Withdrawal Button or through our internal cancellation system, as they are exempt from the statutory right of withdrawal under EU law.

Condition of Returned Goods

Returned products must be in essentially unchanged condition, unused, and in their original packaging when reasonably possible. If the product has been handled beyond what is necessary to determine its characteristics or function, a value reduction may be applied.

A restocking fee may apply for opened or repackaged items, provided it reflects actual value loss.

Refunds

Refunds are issued within 14 days from the date the customer notifies Blenco AB of the withdrawal. However, the company may legally wait to issue the refund until:

• the product has been returned, or
• the customer provides proof that the product has been shipped back

Refunds include the original outbound shipping cost (standard delivery), as required by law. Return shipping costs are not refunded unless voluntarily offered.

Refunds are processed to the original payment method.

Complaints & Warranty

Under the Swedish Consumer Sales Act, consumers have the right to complain about defects for up to 3 years.

A product may be considered defective if:

• it does not match what was promised
• it does not function as expected
• it deviates from normal durability

Manufacturer warranties apply in addition to statutory rights.

Workshop & Machining Services

For machining and workshop services, the Swedish Consumer Services Act applies. Blenco AB performs all services professionally
and according to agreement. However, the company is not responsible for:

• pre‑existing damage, wear, cracks, or contamination
• performance outcomes or horsepower gains
• engine failure, tuning issues, or racing‑related damage
• results affected by customer‑supplied parts

These limitations are permitted under Swedish law, provided they do not limit liability for gross negligence.

How to Initiate a Return

To initiate a return or withdrawal, customers must contact Blenco AB via email at speedshop@blenco.se and provide:

• Order number
• Customer name
• Item(s) to be returned
• Reason for return (optional)

Instructions for return shipping will be provided.

Customers wishing to exercise their statutory right of withdrawal for eligible products may also use the Withdrawal Form available on our website in the footer.