BLENCO AB
FAQ
Do you have questions about our products or services? Find answers to the most common inquiries here.
1
How can I track my order?
You will receive a tracking link by email as soon as your order has been shipped.
2
What does “processing” mean on my order status?
It means your order is being prepared, picking, packing or waiting for items to be ready for shipment.
3
Can I change my delivery address after placing an order?
Yes, in most cases. Orders that have already been packed, shipped or handed over to the
carrier are no longer possible to stop. Make sure to contact as soon as possible.
4
Can I cancel my order?
Yes, in most cases. Please be sure to contact as soon as possible.
Special‑order items cannot be cancelled, and orders that have already been packed, shipped or handed over to the carrier are no longer possible to stop.
5
Will I receive a tracking number?
Yes, check your email. A tracking number is sent automatically once your order has been shipped.
6
How long does shipping take within Sweden?
Orders are normally processed within 1 business day. Processing time may be longer during high‑volume periods, holidays, or when items require special handling.
7
Do you ship to my country?
We ship to Sweden, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, United Kingdom.
8
What are the shipping costs?
Shipping costs are calculated automatically at checkout based on destination and weight/volume.
Returns & Refunds
1
What is your return policy?
You have 14 days to return unused items in original condition, according to Swedish/EU consumer law. Contact us as soon as possible at info@Blenco.se.
Special‑order items are not returnable.
Read more here: Returns & Refunds Policy.
2
Who pays for return shipping?
The customer.
3
How long does it take to process a refund?
Once we have approved your return or claim, the refund will be issued as soon as possible, but no later than within 10 business days.
4
Do I need to keep the original packaging?
Yes. Returns must be sent back in the
original packaging to avoid damage.
Workshop Services
1
Can I book a service or installation appointment online?
No. Please contact us at info@Blenco.se.
2
Can you help identify which part I need?
Yes. We can help identify the correct part. Please provide as much information as possible, such as engine model or code, etc. Contact us at info@Blenco.se.
3
What are your workshop opening hours?
Our workshop is usually open Monday to Friday, 08:00–15:00 (lunch break 12:00–13:00). Please always contact us before visiting.
Phone: +468382277
4
Can I drop off my entire car at your workshop?
No, we do not accept complete vehicles. We only work with loose engines and individual engine components that are removed from the car before drop‑off. This allows us to maintain precision, efficiency, and a clean workflow in the workshop.
Stock & Availability
1
Can I pre-order an out-of-stock item?
Yes. Please contact us regarding which item.
2
Do you ship items directly from suppliers?
Yes. Please contact us regarding which item.
3
Can I pre-order an out-of-stock item?
Yes. Please contact us regarding which item.
4
Why is the stock status different from yesterday?
Stock levels change as orders are placed, deliveries arrive or supplier availability updates.
5
Why does it say ”Sold Out”?
It’s temporarily unavailable. Contact us at info@Blenco.se and we’ll check if we can get it for you.
Warranty & Quality
1
Does this part come with a warranty?
Yes, all parts come with a 1-year warranty against manufacturing defects.
2
What does the warranty cover?
The warranty covers manufacturing defects. It does not cover normal wear and tear, improper installation, misuse, or damage caused by external factors.
3
Is this an OEM or aftermarket part?
Both OEM and aftermarket parts are available. The product page specifies which type it is.
4
Are your parts tested for quality?
OEM parts follow manufacturer standards. Aftermarket parts follow the quality standards of each brand.
5
What happens if the part arrives damaged?
Contact us immediately at info@Blenco.se with photos of the damage so we can file a claim and arrange a replacement.
Order & Payment
1
What payment methods do you accept?
Available payment methods are displayed at checkout depending on your location.
2
Can I pay by invoice?
Yes, invoice payments may be available depending on your location. Available payment options, such as Klarna, PayPal, and others, will be shown at checkout.
3
Why was my payment declined?
Payments can be declined due to insufficient funds, incorrect details or security checks by the payment provider.
4
Can I change the items in my order after checkout?
Yes, if the order has not yet been processed. Please contact us as soon as possible and we will do our best to assist you.
5
Do you offer free shipping, discounts or promo codes?
We do not offer free shipping. Discounts or promo codes may occasionally be available. Subscribe to our newsletter and follow us on social media for a chance to receive updates and offers.
Customer Account & Tracking
1
How do I create an account?
You can create an account during checkout or via the “Account” page.
2
Do I need an account to place an order?
No. You can check out as a guest.
3
How do I reset my password?
Use the “Forgot password” link on the login page to receive a reset email.
4
Where can I see my order history?
In your customer account under “Order
History".
5
How do I update my personal information?
Log in to your account and update your
details under “Account Settings.”
Cookies Preferences & Privacy Policy
1
Where can I find your information about Terms and conditions, Privacy Policy and Cookie Preferences?
You can find all policies in the footer or by clicking here: Shipping Policy, Returns & Refunds, Terms & Conditions, Privacy & Cookie Policy & Cookie Preferences.